Privacy Policy

At Alfaruq, accessible through our mobile application, website, and related services, protecting the privacy of our users is one of our highest priorities. This Privacy Policy explains the types of information we collect, how we use it, and the choices available to you regarding your personal information.

If you have any questions or require additional information about this Privacy Policy, please contact us through our official communication channels.

This Privacy Policy applies to information collected through the Alfaruq platform, including our music streaming services, Islamic content services, Umrah and travel booking services, ticket reservations, and related online services.

Consent

By accessing or using Alfaruq, you consent to this Privacy Policy and agree to the collection and use of your information as described herein.

Information We Collect

The personal information we collect depends on how you interact with our platform and services.

When you create an account, we may collect information such as your name, email address, phone number, profile information, and login credentials.

When booking Umrah packages, flights, hotels, transportation, or other travel-related services, we may collect traveler information including passport details, nationality, date of birth, emergency contact information, and payment details as required to process your booking.

If you contact us directly, we may receive additional information including your name, email address, phone number, the contents of your message, attachments, and any other information you choose to provide.

When using our music streaming services, we may collect information regarding your listening activity, preferences, playlists, favorite content, and interactions with the platform.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services
• Create and manage user accounts
• Process travel bookings, ticket reservations, and payments
• Provide music streaming and personalized content recommendations
• Improve, personalize, and enhance the user experience
• Communicate with users regarding bookings, support requests, updates, and promotions
• Develop new features, products, and services
• Monitor platform performance and usage trends
• Prevent fraud, unauthorized activity, and security threats
• Comply with legal and regulatory obligations

Log Files

Alfaruq follows standard industry practices regarding the use of log files. These files may record information such as IP addresses, browser type, device information, internet service provider (ISP), date and time stamps, referring and exit pages, and user interactions within the platform.

This information is used for security, analytics, troubleshooting, service improvement, and platform administration purposes and is generally not linked to personally identifiable information.

Cookies and Similar Technologies

Alfaruq may use cookies, local storage, device identifiers, and similar technologies to improve user experience and platform functionality.

These technologies help us remember user preferences, maintain login sessions, personalize content, analyze usage patterns, and improve service performance.

You may choose to disable cookies through your browser settings; however, some features of the platform may not function properly.

Travel Service Providers

To fulfill travel-related bookings, we may share necessary information with airlines, hotels, transportation providers, visa processing partners, payment processors, and other travel service providers.

Only the information required to complete the requested service will be shared.

Third-Party Services

Our platform may integrate with third-party services such as payment gateways, analytics providers, cloud hosting providers, social login providers, and travel booking partners.

These third parties may collect and process information according to their own privacy policies. We encourage users to review the privacy policies of any third-party services they interact with.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, we will securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us through our official support channels.

Children's Privacy

Protecting children's privacy is important to us. Alfaruq does not knowingly collect personally identifiable information from children under the age required by applicable law without parental consent.

If you believe a child has provided personal information through our platform, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of Alfaruq after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website, mobile application, or official communication channels.